Life Insurance+ Doing business with us electronically Protective encourages the use of electronic applications. You can submit applications directly through the MyProtective website. Electronic applications can also be submitted through iGO, ExpressCOMPLETE, LifeSpeed, and IXN’s mobile app. See the products available on each electronic application platform in the Quick Links section. With electronic applications, customers complete a phone interview and sign applications with voice or electronic signatures. To learn more, view this brief TeleLife video and see the helpful guides below. TeleLife Voice Signature Job Aid (for Liberty Mutual Agents) TeleLife Voice Signature Job Aid (for Independent Agents and Firms) TeleLife Consumer Quick Reference Guide (for Liberty Mutual Agents and Independent Agents and Firms) TeleLife Frequently Asked Questions (for Liberty Mutual Agents and Independent Agents and Firms) TeleLife Applicant’s Checklist (for Liberty Mutual Agents and Independent Agents and Firms) You can also have your customers’ policies delivered to them online through Electronic Policy Delivery (EPD). Electronic Policy Delivery can be elected by the agent when submitting an application, or at any point in the underwriting process. We also offer an option to enroll policies for EPD automatically. For details, see the helpful guides below. Electronic Policy Delivery Guide (for Liberty Mutual Agents) Electronic Policy Delivery Consumer Flyer (for Liberty Mutual Agents and Independent Agents and Firms) Electronic Policy Delivery Getting Started Guide (for Independent Agents and Firms Working through challenges with paramedical exams Many vendors are suspending service in impacted areas and changing other ways they conduct business. Visit the vendor websites below for the latest information. If there are examiner restrictions in your area, or an applicant is uncomfortable proceeding, we will work to keep the application in a pending status until restrictions are lifted or the applicant feels more comfortable. See ‘Underwriting’ for additional guidelines. ExamOne: https://www.examone.com/office-closings/ APPS: https://appslive.com/index.aspx Submitting Single Payment Whole Life Applications We’ve implemented new procedures in order to streamline SPWL application submissions: We will continue to accept both electronic and paper applications according to firm guidelines. Adobe E-sign can be used through EZ-App, for all states, if approved by your firm. Protective will not require original (wet) signatures on new business applications or supporting documents, and will accept copies, including photos, of completed signatures. New SPWL paper applications should be faxed with the completed HIPAA form to 800-400-6694 for an instant decision. Outstanding paperwork can be emailed (firstname.lastname@example.org), faxed (205-268-5807), or mailed (2801 Hwy 280 S, Birmingham, AL 35223). Electronic Policy Delivery is not available at this time for SPWL however a PDF of policy print is available on the Pending site on myprotective.com. EFT continues to be an available payment method to fund the policy (if approved by your firm), and the appropriate EFT form can be found on myprotective.com or by calling sales support at 800-500-2295. Some firms have required Protective to mail all issued policies to the agent or Home Office contact for delivery to the customer. We will work with the firm who may wish to change that election and send issued contracts directly to the customer.