COVID-19 Resource Center

How to process business in this evolving environment

Updates to underwriting guidelines in response to COVID-19

Effective immediately, Protective Life has revised our temporary life insurance underwriting guidelines due to the COVID-19 pandemic with the modifications below. Note that these updates apply to:

• Fully underwritten applications (does not apply to applicants who are approved for instant issue of simplified issue live insurance, including single payment whole life or Executive Benefit life products approved on a guaranteed issue basis).
• All new or pending cases with no final underwriting offer or outstanding underwriting requirements.

Age and rating limitations:

• We have reverted to pre-COVID-19 underwriting guidelines (no restrictions) for individuals who are 0 – 60 years of age.
• Ages 61 – 79: We will postpone coverage if individuals are rated higher than Table 4. However, we can consider coverage with:
  • Evidence of completed COVID-19 vaccination (copy of vaccination card with name, vaccine batch number and date(s) administered).
  • At least two weeks since the final injection.
  • No history of immunodeficiency, impairments requiring IVIG treatment or prednisone dependency.
• We will continue to postpone coverage on individuals who are age 80 and above.

Travel

We have reverted to pre-COVID-19 travel guidelines based on country and case-by-case consideration.

Statement of Health

We will continue to require a Statement of Health be signed on delivery for all fully underwritten coverage on any applicant, regardless of age or face amount. Note that this does not apply to applicants who are approved for instant issue of simplified issue life insurance, including single payment whole life or Executive Benefit life products approved on a guaranteed issue basis.

Cash with application

Normal pre-COVID-19 cash with application guidelines now apply.

Reconsiderations

Any formal application previously postponed due to COVID-19 restrictions can be reconsidered upon request with a new application, updated medical records and current underwriting requirements.

Note that any case previously postponed due to our temporary COVID-19 limitations may have also been postponed due to other reasons. Upon review, your underwriter will communicate whether we can accept the applicant for coverage and if additional evidence is required.

In addition, please continue to follow our normal expiration of requirements guidelines below:

If you have any questions about these updated underwriting guidelines, contact your Protective Life representative.

Service customers while practicing social distancing

Effective immediately, we will temporarily waive the witness signature on delivery requirements for life and annuity policies.

Because the issue process is automated, Protective cannot “hold” policies from being issued once they have been approved and the offer has been accepted. However, using Electronic Policy Delivery, your customers can securely review and accept the policy online. They can even pay initial premiums!

Electronic Policy Delivery can be elected at any point in the underwriting process.

In addition, policy print is available on the MyProtective website. You can use one of the following approved e-signature vendors to sign the delivery documents.

• DocuSign
• OneSpan Sign (eSignLive)
• Adobe
• Paperless Solutions Group

Policies are typically issued with a 30-day delivery period. Protective will extend this delivery period to 60 days to accommodate our customers’ needs. Policies will still print with the original 30-day delivery period, and the extension will be handled internally. This will allow us to deploy the extension rapidly, without having to wait for programming time. If your case is closed out in error or if you need more time for placement, please reach out to your Regional Vice President.

Job aids and tips to help you process business

Here are a variety of helpful guides that will help you digitally submit business and deliver your policies.

Independent Agents and Firms:

• Protective Velocity Digital Capabilities Overview
• Voice Signature Job Aid
• Electronic Policy Delivery Getting Started Guide (Independent Agents)

To track your pending and in force business, use the My Business menu on My Protective.

Bank Advisors - SPWL:

• Protective Series Estate Maximizer EZ-App Job Aid
• Pending System Guide

Liberty Mutual Agents:

• Simplified Issue EZ-App Job Aid
• Fully Underwritten EZ-App Job Aid
• EZ-App eSignature Job Aid
• Electronic Policy Delivery Guide
• TeleLife Voice Signature Job Aid

Liberty Mutual Agents and Independent Agents and Firms:

• TeleLife Video
• TeleLife Consumer Quick Reference Guide
• TeleLife Frequently Asked Questions
• TeleLife Applicant’s Checklist
• Electronic Policy Delivery Consumer Flyer

Guidelines and resources to share with your customers

Online capabilities for your customers

Protective offers many ways for customers to interact with us online.

At the Online Customer Service Center, customers can:

• Register for an online account
• Receive an electronic copy of a policy so that it can be reviewed and accepted online
• Place a life insurance policy in force by making the first payment through the online portal
• View policy values, premium billing details, premium history, riders and endorsements, and agent information
• Make life insurance policy payments, set up auto-pay for future payments, change payment modes, or make a one-time payment for any premiums currently due
• Update contact information
• Update beneficiary information
• Make fund transfers on annuity products
• Download copies of statements, confirmations, tax forms, billing notices and policies received through Electronic Policy Delivery
• Opt in to receive notifications by email, text or automated phone call

The claims process can also be managed at the Online Claims Center. Customers can:

• Start a claim
• Check claim status
• Access resources to help them through the grieving process

Digital capabilities that give customers choice

The Protective Virtual Assistant is available 24 hours a day to help and will refer customers to live representatives when they need additional support during normal business hours. Through Protective’s ‘Relay’ capability, customers can elect a mobile customer experience delivered via text.

Visit Protective.com for full information on the online customer experience.

• Not all capabilities are available for all product lines

A company in the business of life for more than 100 years

• Mission: Protective Life Corporation remains true to its mission: We are Protective. We tear down the barriers that block people from protecting their tomorrow so they can embrace today. Our ‘Year in Review’ brochure highlights ways we deliver on this mission.
• Expertise: We live this mission every day through our actions to foster a values-driven, financially strong and disciplined company. Steadfast focus on protecting our customers guides our behavior and decisions. Deep expertise in life insurance is a cornerstone of our strength.
• Financial strength: Under the stable leadership of only 7 CEOs in its history, Protective continues to flourish, with $979 billion of coverage in force as of December 31, 2019. In 2015, Protective Life Corporation became part of The Dai-ichi Life Insurance Company, Limited. Combined, Dai-ichi’s group of companies represents one of the largest global life insurers.

Protective Life Company Profile

• $979 billion of insurance in force
• 9.3 million policies in force
• 3,000+ employees

_{As of December 31, 2019}

Protective Life is Highly Rated

Company news and financial information: https://investor.protective.com/