Contact Us

To check the status of new applications, underwriting, issued policies, EPD, TeleLife:

Hours of Operation:
Monday - Thursday: 8:30 a.m. - 7:00 p.m. ET
Friday: 8:30 a.m. - 6:00 p.m. ET

Phone: 800.366.9378
Fax: 205.268.5807

Email: resourcecenter@protective.com

For appointments, contracting, licensing, commission statements and AML training:

Hours of Operation:
Monday - Friday: 9:00 AM – 6:00 PM ET

Phone: 800.444.2658

New Business Fax: 205.268.3151
Administrative Fax: 205.268.6831

Email: plbcontracting@protective.com

Contact with general questions and inquiries on an in force policy including policy maintenance, disbursements and changes such as a premium mode, bank draft, beneficiary, ownership:

Hours of Operation:
Monday - Thursday: 8:00 a.m. – 7:30 p.m. ET
Friday: 8:00 a.m. - 6:00 p.m.ET

Phone: 800.866.9933

Fax: 205.268.3402

Email: ladphs@protective.com

Hours of Operation:
Monday - Thursday: 8:30 am - 7:00 pm ET
Friday: 8:30 am - 6:00 pm ET

Phone: 800.456.6330

New Business Fax: 205.268.3151
Administrative Fax: 205.268.6479

Email: annuity.service@protective.com

Broker/Dealers: Mail Application and Forms to:

Overnight New Business:
Protective Life Insurance Company
Institutional Distribution Group
2801 Highway 280 South
Birmingham, AL 35223
205.268.1363

New Business Postal Mail:
Protective Life Insurance Company
Institutional Distribution Group
P.O. Box 830619
Birmingham, AL 35283-0619

Email Applications:
You can send your formal or informal applications to Protective Life by email. Simply send to:

nbapps@protective.com for formal applications

informals@protective.com for informal applications

VUL.apps@protective.com for variable universal life applications

You can also securely submit electronic documents and requirements to Protective Life using our New Business E-Send form

New Business Hours of Operation: Monday through Friday, 7:00 a.m. – 6:00 p.m. CT
New Business Phone: 800.265.1545
Fax for New/Pending Business Forms: 205.268.6377 or 205.268.6909

Broker/Dealers: Mail Application and Suitability Form to:

Overnight New Business:
Protective Life Insurance Company
2801 Highway 280 South
Birmingham, AL 35223

New Business Postal Mail:
Protective Life Insurance Company
P.O. Box 10648
Birmingham, AL 35202-0648

In Force Service Postal Mail:
Protective Life Insurance Company
P.O. Box 1928
Birmingham, AL 35201-1928

New Business Hours of Operation: Monday through Friday, 7:00 a.m. – 6:00 p.m. CT
New Business Phone: 800.456.6330
Fax for New/Pending Business Forms: 205.268.3151
Fax for In Force/Issued Contracts: 205.268.6479

Policy Revisions Customer Service Line: 800.333.3418, Ask for Policy Revisions

Customer Service Direct Dial: 205.268.7676

Hours of Operation:
Monday - Thursday: 8:00 a.m. - 5:00 p.m. CT
Friday: 8:00 a.m. - 3:00 p.m. CT

Mailing Address:
Protective Life Insurance Company
Policy Revisions Department
P. O. Box 13344
2801 Hwy 280S
Birmingham, AL 35202

Fax: 205.268.3368

Email: ladrevisions@protective.com