Contact Us

  • Contact numbers for illustrations, product, marketing materials:

      Independent
    Advisors    		 Financial Institutions
    and Wirehouses    		 Annuity BGA/
    Independent Agents    		 Life BGA/
    Independent Agents    		 Life Bank
    Agents    		 Liberty Mutual
    Sales Reps
    Phone 

    		 800.628.6390 888.340.3428 800.421.5614 877.778.3500, option 1 800.500.2995 800.500.2995
    Email
    Us    		 Annuities

    Life Insurance
    		 All Inquiries Annuities

    		 Annuities

    Life Insurance
     

    		 All Inquiries All Inquiries
    Fax 

    		 205.268.2382 205.268.2382 205.268.2382 205.268.2382 N/A N/A
    Hours of Operation 

    		 Monday -
    Thursday
    8:00 a.m. -
    7:00 p.m. ET 

    Friday
    8:00 a.m. -
    6:00 p.m. ET    		 Monday -
    Thursday
    8:00 a.m. -
    7:00 p.m. ET 

    Friday
    8:00 a.m. -
    6:00 p.m. ET    		 Monday -
    Thursday
    8:00 a.m. -
    7:00 p.m. ET 

    Friday
    8:00 a.m. -
    6:00 p.m. ET    		 Monday -
    Thursday
    8:00 a.m. -
    8:00 p.m. ET 

    Friday
    8:00 a.m. -
    6:00 p.m. ET    		 Monday -
    Thursday
    8:00 a.m. -
    8:00 p.m. ET 

    Friday
    8:00 a.m. -
    6:00 p.m. ET    		 Monday -
    Thursday
    8:00 a.m. -
    8:00 p.m. ET 

    Friday
    8:00 a.m. -
    6:00 p.m. ET

  • To check the status of new applications, underwriting, issued policies, EPD, TeleLife:

    Hours of Operation:
    Monday - Thursday: 8:30 a.m. - 7:00 p.m. ET
    Friday: 8:30 a.m. - 6:00 p.m. ET

    Phone: 800.366.9378
    Fax: 205.268.5807

    Email: resourcecenter@protective.com

  • Contact with general questions and inquiries on an in force policy including policy maintenance, disbursements and changes such as a premium mode, bank draft, beneficiary, ownership:

    Hours of Operation:
    Monday - Thursday: 8:00 a.m. – 7:30 p.m. ET
    Friday: 8:00 a.m. - 6:00 p.m.ET

    Phone: 800.866.9933

    Fax: 205.268.3402

    Email: ladphs@protective.com



  • Hours of Operation:
    Monday - Thursday: 8:30 am - 7:00 pm ET
    Friday: 8:30 am - 6:00 pm ET

    Phone: 800.456.6330

    New Business Fax: 205.268.3151
    Administrative Fax: 205.268.6479

    Email: annuity.service@protective.com



  • Broker/Dealers: Mail Application and Forms to:

    Overnight New Business:
    Protective Life Insurance Company
    Institutional Distribution Group
    2801 Highway 280 South
    Birmingham, AL 35223
    205.268.1363

    New Business Postal Mail:
    Protective Life Insurance Company
    Institutional Distribution Group
    P.O. Box 830619
    Birmingham, AL 35283-0619

    Email Applications:
    You can send your formal or informal applications to Protective Life by email. Simply send to:

    nbapps@protective.com for formal applications

    informals@protective.com for informal applications

    VUL.apps@protective.com for variable universal life applications

    You can also securely submit electronic documents and requirements to Protective Life using our New Business E-Send form

    New Business Hours of Operation: Monday through Friday, 7:00 a.m. – 6:00 p.m. CT
    New Business Phone: 800.265.1545
    Fax for New/Pending Business Forms: 205.268.6377 or 205.268.6909



  • Broker/Dealers: Mail Application and Suitability Form to:

    Overnight New Business:
    Protective Life Insurance Company
    2801 Highway 280 South
    Birmingham, AL 35223

    New Business Postal Mail:
    Protective Life Insurance Company
    P.O. Box 10648
    Birmingham, AL 35202-0648

    In Force Service Postal Mail:
    Protective Life Insurance Company
    P.O. Box 1928
    Birmingham, AL 35201-1928

    New Business Hours of Operation: Monday through Friday, 7:00 a.m. – 6:00 p.m. CT
    New Business Phone: 800.456.6330
    Fax for New/Pending Business Forms: 205.268.3151
    Fax for In Force/Issued Contracts: 205.268.6479


  • Policy Revisions Customer Service Line: 800.333.3418, Ask for Policy Revisions

    Customer Service Direct Dial: 205.268.7676

    Hours of Operation:
    Monday - Thursday: 8:00 a.m. - 5:00 p.m. CT
    Friday: 8:00 a.m. - 3:00 p.m. CT

    Mailing Address:
    Protective Life Insurance Company
    Policy Revisions Department
    P. O. Box 13344
    2801 Hwy 280S
    Birmingham, AL 35202

    Fax: 205.268.3368

    Email: ladrevisions@protective.com